New system for logging ICT calls… August 26, 2014Posted by barj1 in All categories.
A video tutorial explaining the new layout of the portal and the procedure for logging faults or requests is available here: http://www.worc.ac.uk/ils/servicedesk.htm
At switchover the current links will direct you to the new portal, and all future ICT faults and requests should be logged here or by calling the Service Desk on 01905 85 7500. The current Helpdesk email address will be discontinued.
When you need help from ICT we need you to check your contact details are correct, and if you’re not on site leave us alternative email and phone number. Please provide us with as much information as possible on the issue, e.g. include any error messages you may have been getting.
They’ll be a new Information Ticker which you’ll see when you’re logging a call, this will let you know if ‘the problem’ is something we’re already working on, so that’ll save you logging the call.
The new link to the ICT service desk will be https://servicedesk.worc.ac.uk